Company profile

As the leading telecom operator in Bosnia and Herzegovina, Joint Stock Company Mtel a.d. Banja Luka (www.mtel.ba) offers unique communication solutions unified under the m:tel corporate brand.
In the more and more dynamic BiH market, we offer the latest telecommunication services in the field of telephony, landline network, internet, data and IPTV.

With constant following of the world trends and the latest technological achievements in the field of telecommunications, we also recognize our customers’ needs and wishes.
Being aware of the fact that today people need more than just a simple communication, Mtel provides a wide range of additional services. We offer our business customers the integrated business solutions with calls and data within both mobile and landline networks, which form the basis for creating sound conditions for a successful business.

Besides high-quality services and application of the newest information technologies, m:tel invests a lot in sports, culture, education and humanitarian projects, and by conducting business in a socially responsible way we influence the development of true values in our environment.
Mtel has achieved outstanding business results, evidenced by a record number of over 1 600 000 friends and users of all services.

Mission

On the grounds of a multi-decade experience, along with constant transformation and modernization of our business, we re-improve our customers’ experience. We provide to them an impeccable connecting and supreme digital experience, everywhere and in every moment, thus we become their first choice in the markets where we operate.

Vision

Recognized global player in the digital world.

Corporate Values

The m:tel Company operates according to the basic values that are the expression of common beliefs, and play an extremely important role in everyday business life.
Guided by the corporate values, we gain the trust of our customers, business partners, shareholders and the community, for trust is the very precondition for a high-quality cooperation, being the result of long-term practice of investing in business relations.

Statutory Bodies of the Company

Business operations of Mtel a.d. Banja Luka

Business operations of Mtel a.d. Banja Luka, being a joint stock company, i.e. shareholding company, are defined by the provisions of the Law on Companies.
Pursuant to these provisions and the Company Statutes, the Statutory Bodies of the Company are the following: Shareholders Assembly, Management Board, General Manager (CEO), Executive Board, Auditing Board and Internal Auditor.

Management Board Members are:

Management Board Members are:

Vladimir Lučić, president
Danijela Maletić
Dejan Carević
Slavko Mitrović
Draško Marković
Branko Malović
Nenad Tomović

Members of the Auditing Board are:

Dragana Drakulić
Radenko Kotur
Srđan Raković

Executive Board Members are:

Executive Board Members are:

Jelena Trivan, Ph.D.
CEO

Nikola Rudović, B.L.L.
Executive Director for Operations

Milan Aleksijević, B.Sc. El. Eng.
Executive Director for Technics

Dejan Jokić, B.B.S.
Division for Financial Affairs

Milosav Parezanović
Executive Director for Marketing and Sales

Nikola Tacić
Division for Corporate Affairs

Jelena Trivan, Ph.D.

CEO

Ms Jelena Trivan, Ph.D. was born in 1973. She graduated and received her Doctor’s degree from the Belgrade University School of Philology.

Until 2000, she worked as a literature professor in the Prva kragujevačka gimnazija (First Grammar School Kragujevac). In the period of 2000–2006, she was a Deputy Minister in the Ministry for Human and Minority Rights.

During her Deputy Minister’s mandate, she has lead the State Union of Serbia and Montenegro Negotiating Team for conclusion of the Agreement on National Minorities with the neighboring countries, and the Agreement on Readmission with the European Union member states.

Executive Board along with the CEO, being the Executive Board President, includes the following Executive Directors:

Nikola Rudović

Nikola
Rudović


Executive Director for Operations

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Milan Aleksijević

Milan
Aleksijević


Executive Director of Technics Division

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Dejan Jokić

Dejan
Jokić


Executive Director for Finances

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Milosav Parezanović

Milosav
Parezanović


Executive Director for Marketing and Sales

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Nikola Tacić

Nikola
Tacić


Division for Corporate Affairs

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Recognitions and Awards

  • Charter for special contribution and affirmation of protection and health at work for the year 2022, by the Protection and Health at Work Engineers Association Banja Luka
  • Recognition for contribution to development of the corporate social responsibility in 2021, RS Chamber of Commerce, 2022
  • Top 10 most desirable employers in BiH 2021, Kolektiv-MojPosao.ba according to the Mojposao.ba Portal visitors
  • Top 3 most desirable employers in the telecommunication and other information services sector in BiH 2021, Kolektiv-MojPosao.ba according to the Mojposao.ba Portal visitors
  • Letter of Thanks to the Mtel Company for contribution to strengthening the media literacy of the Republic of Srpska children, Republic of Srpska Ministry of Transportation and Communication, 2021
  • Letter of Thanks to the m:tel a.d. Banja Luka for donation of the packages to socially vulnerable returnees in the Posavina Canton, “Posavina” Serbian Civil Association Odžak
  • “Kapetan Miša Anastasijević” Charter for social corporate responsibility leader to Jelena Trivan, General Manager of the m:tel Company, Chamber of Commerce of Serbia and the Republic of Srpska, 2021
  • Plaque for Responsible Tax Payer in the Telecommunications and IT Sector,“ Challenges and Future of Business” Conference, Banja Luka 2021
  • Recognition for support to the work and implementation of numerous activities of the Agency and other subjects in the traffic safety system, Republic of Srpska Ministry of Transportation and Communication and the Republic of Srpska Traffic Safety Agency, 2021
  • Recognition for support to the Agency and other subjects of the traffic safety system in the work and implementation of numerous activities, Republic of Srpska Ministry of Transportation and Communication and the Republic of Srpska Traffic Safety Agency, 2020
  • Plaque for Contribution to Development and Affirmation of the Faculty of Natural Sciences and Mathematics, Faculty of Natural Sciences and Mathematics University of Banja Luka, 2021
  • Special Recognition for launching demanding information-communication technologies technical capacities and  services - RS Chamber of Commerce, 2020
  • Acknowledgment of the Public Institution "Rada Vranješević" Home for Children and Youth without Parental Care Banja Luka, 2020
  • “Golden Coat of Arms of the City”, City of Banja Luka, for achieved supreme results and success in the economy, expressed humanity and contribution to development of the City, 2019
  • Recognition for support to the work and realization of numerous activities of the Agency and other entities in the traffic safety system, Republic of Srpska Ministry of Transportation and Communication and the Republic of Srpska Traffic Safety Agency, 2019
  • Recognition for contribution to development of the corporate social responsibility in 2018, RS Chamber of Commerce, 2019
  • Recognition for contribution to traffic safety improvement and work of the Republic of Srpska Traffic Safety Agency, Republic of Srpska Ministry of Transportation and Communication and the Republic of Srpska Traffic Safety Agency, 2018
  • Recognition for contribution to development of corporate social responsibility in 2017, Chamber of Commerce and Industry of Republic Srpska
  • Recognition for significant support of the Chamber of Commerce and contribution to economic and social development, Chamber of Commerce in the Banjaluka region, 2017
  • Recognition „Kapetan Miša Anastasijević“- Charter for the best friend and partner, Madia Invent and University of Novi Sad in cooperation with Chamber of Commerce Republic of Srpska, 2016
  • Gold Medal for outstanding contribution to the development of telecommunication services, Bijeljina 2016
  • Recognition for the company with largest net profit in 2015. - Privredna štampa Sarajevo
  • Recognition „Kapetan Miša Anastasijević“ in category Leader for Sustainable Development, Madia Invent and University of Novi Sad in cooperation with Chamber of Commerce in the Banjaluka region, 2015
  • The winner of the Award "Regional Business Partner 2016", Mass Media International Belgrade
  • Recognition for contribution to development of corporate social responsibility in 2015, Chamber of Commerce and Industry of Republic Srpska
  • Recognition for the contribution of improving traffic safety - Council for Traffic Safety, Republic of Srpska
  • Best Buy Award according to Millennials BIH 2015/2016 research, for the best ratio of service quality and prices of mobile telephony in the BiH region
  • Recognition for the company with largest net profit in 2014. - Privredna štampa Ltd. Sarajevo
  • Recognition for contribution to development of corporate social responsibility in 2014, Chamber of Commerce and Industry of Republic Srpska
  • Golden donor recognition for aid extended to flood-affected small companies, October 2014, AmCham BiH
  • “Hall of Fame” - award for extraordinary results in application of the business strategy according to the Balanced Scorecard (BSC) Methodology, Palladium Group Inc, Boston 2014
  • Recognition “The Best Manager & The Best Company Of South Eastern & Middle Europe in 2014“, European Managers Association and Directorate For Choosing The Best Manager of Bosnia and Herzegovina, South-Eastern And Middle Europe
  • Award “Businessman of the year” in 2013, Nezavisne novine
  • Award “Večernjakov pečat” for the businessman of the year in 2013, Večernji list
  • Award for Best Manager in 2013 in Bosnia and Herzegovina, for great results, successful leadership, work and results of the company, extraordinary financial operations and continuous monitoring and upgrading of the the diversity and quality of telecommunications services - European Managers Association and Directorate For Choosing The Best Manager of Bosnia and Herzegovina, South-Eastern And Middle Europe
  • Regional award for the creative concept of Mtel services promotion, created by the agency Aquarius Banjaluka - BalCannes Weekend Media Festival, Rovinj 2013
  • Recognition for contribution to development of corporate social responsibility in 2013 - Chamber of Commerce and Industry of Republic Srpska
  • Employer of the year for Persons with Disabilities in Republic Srpska for 2011, Agency for Cooperation, Education and Development (ACED), Coordination Committee of Organizations for Persons with Disabilities, Ministry of Labor and Veterans
  • Award for social responsibility for 2008, Chamber of Commerce and Industry of Republic Srpska
  • The best foreign investment in 2007 – Foreign Investment Promotion Agency of Bosnia and Herzegovina (FIPA)

Certificates