Company profile

As the leading telecom operator in Bosnia and Herzegovina, Joint Stock Company Mtel a.d. Banja Luka (www.mtel.ba) offers unique communication solutions unified under the m:tel corporate brand.
In the more and more dynamic BiH market, we offer the latest telecommunication services in the field of telephony, landline network, internet, data and IPTV.

With constant following of the world trends and the latest technological achievements in the field of telecommunications, we also recognize our customers’ needs and wishes.
Being aware of the fact that today people need more than just a simple communication, Mtel provides a wide range of additional services. We offer our business customers the integrated business solutions with calls and data within both mobile and landline networks, which form the basis for creating sound conditions for a successful business.

Besides high-quality services and application of the newest information technologies, m:tel invests a lot in sports, culture, education and humanitarian projects, and by conducting business in a socially responsible way we influence the development of true values in our environment.
Mtel has achieved outstanding business results, evidenced by a record number of over 1 600 000 friends and users of all services.

Mission

On the grounds of a multi-decade experience, along with constant transformation and modernization of our business, we re-improve our customers’ experience. We provide to them an impeccable connecting and supreme digital experience, everywhere and in every moment, thus we become their first choice in the markets where we operate.

Vision

Recognized global player in the digital world.

Corporate Values

The m:tel Company operates according to the basic values that are the expression of common beliefs, and play an extremely important role in everyday business life.
Guided by the corporate values, we gain the trust of our customers, business partners, shareholders and the community, for trust is the very precondition for a high-quality cooperation, being the result of long-term practice of investing in business relations.

Statutory Bodies of the Company

Business operations of Mtel a.d. Banja Luka

Business operations of Mtel a.d. Banja Luka, being a joint stock company, i.e. shareholding company, are defined by the provisions of the Law on Companies.
Pursuant to these provisions and the Company Statutes, the Statutory Bodies of the Company are the following: Shareholders Assembly, Management Board, General Manager (CEO), Executive Board, Auditing Board and Internal Auditor.

Management Board Members are:

Management Board Members are:

Vladimir Lučić, president
Milan Plećaš
Dejan Carević
Slavko Mitrović
Draško Marković
Branko Malović
Nenad Tomović

Members of the Auditing Board are:

Dragana Drakulić
Radenko Kotur
Srđan Raković

Executive Board Members are:

Executive Board Members are:

Jelena Trivan, Ph.D.
CEO

Rastko Pavlović
Executive Director for Technics

Dejan Jokić, B.B.S.
Executive Director for Financial Affairs

Milosav Parezanović
Executive Director for Sales

Nikola Tacić
Executive Director for Corporate Affairs

Jelena Trivan, Ph.D.

CEO

Ms Jelena Trivan, Ph.D. was born in 1973. She graduated and received her Doctor’s degree from the Belgrade University School of Philology.

Until 2000, she worked as a literature professor in the Prva kragujevačka gimnazija (First Grammar School Kragujevac). In the period of 2000–2006, she was a Deputy Minister in the Ministry for Human and Minority Rights.

During her Deputy Minister’s mandate, she has lead the State Union of Serbia and Montenegro Negotiating Team for conclusion of the Agreement on National Minorities with the neighboring countries, and the Agreement on Readmission with the European Union member states.

Executive Board along with the CEO, being the Executive Board President, includes the following Executive Directors:

Rastko Pavlović

Rastko
Pavlović


Executive Director of Technics

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Dejan Jokić

Dejan
Jokić


Executive Director for Finances

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Milosav Parezanović

Milosav
Parezanović


Executive Director for Sales

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Nikola Tacić

Nikola
Tacić


Executive Director for Corporate Affairs

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Recognitions and Awards

  • Recognition for distinguishable quality and development of domestic products, for the m:GOApplication, the Republic of Srpska Chamber of Commerce, 2025
  • Recognition for Contribution to Corporate Social Responsibility Development 2024, the Republic of Srpska Chamber of Commerce, 2025
  • Best Taxpayer in the Period 2020–2024 Plaque, RS Employers’ Union, 2024
  • Thank you note to Mtel a.d. Banja Luka for support and participation in our socially responsible activitiesAmCham BiH, 2024
  • Advertising Personality of the Year Jelena TrivanNo Limit Advertising Festival, 2024
  • Advertiser of the Year Award, No Limit Advertising Festival, 2024
  • The golden awards to the campaigns in the categories of social good, integrated campaigns, and digital,  “Don’t Close Your Eyes! – Protecting Children Online“Limit Advertising Festival, 2024
  • Thank you note for support in the sphere of traffic safety, the Republic of Srpska Ministry of Traffic and Communications and the Republic of Srpska Agency for Traffic Safety, 2024
  • Recognition to the Company with Highest Realized Profit, 100 Greatest in BIH, Poslovne novine, 2024
  • The Star of Reliability Recognition,LRC, 2024
  • The City of Banja Luka Golden Coat of Arms to Jelena Trivan, the City of Banja Luka, 2024
  • Recognition for Contribution to Corporate Social Responsibility Development 2023, the Republic of Srpska Chamber of Commerce, 2024
  • Thank You Note for support to free journalism and assistance in organization of the “Off The Record 2024” event, Banja Luka Journalists’ Club, 2024
  • Thank You Note to Mtel a.d. Banja Luka for donation of books to the school library Ivan Goran Kovačić Elementary School, Banja Luka, 2024
  • Award for Best Socially Responsible Company in the Region, Digital 2023, Serbia
  • Recognition for Contribution to Corporate Social Responsibility Development 2023, the Republic of Srpska Chamber of Commerce, 2023
  • Certificate for Best Mobile Network in Bosnia and Herzegovina, NET CHECK GmbH, 2023
  • Thank You Note forinvaluable partnership and cooperation on the "Reliability2023/24” Project, LRC BIS
  • Thank you note for support in the realization of preventive actions in the sphere of traffic safetythe Republic of Srpska Ministry of Traffic and Communications and the Republic of Srpska Agency for Traffic Safety, 2023
  • Plaque for contribution to development and support to sports, “Glas Srpske” 2023
  • Thank you note for demonstrated corporate social responsibility and participation in the City of Prijedor Project “Children’s playgrounds for happy childhood”, City of Prijedor, 2023
  • Thank you note for extraordinary contribution to humanitarian and charity actions, expressed solidarity, and other humanitarian deeds of importance for the Vukosavlje Municipality, Vukosavlje Municipality,2023
  • Certificate for Best Mobile Network in Bosnia and Herzegovina, Systemics PAB Poland, 2022
  • Plaque for significant support to the Chamber’s work and contribution to economic and social development, the Republic of Srpska Chamber of Commerce, 2022
  • Thank you note for support in the realization of preventive actions in the sphere of traffic safetythe Republic of Srpska Ministry of Traffic and Communications and the Republic of Srpska Agency for Traffic Safety, 2022
  • National Theater of the Republic of Srpska Award, 93rd season, National Theater of the Republic of Srpska, 2022.
  • Charter for special contribution and affirmation of occupational health and safety for the year 2022, Association of Occupational Safety and Health Engineers Banja Luka
  • Recognition for Contribution to Corporate Social Responsibility Development in 2021, the Republic of Srpska Chamber of Commerce, 2022.
  • Top 10 Most Desirable Employers in BiH for the year 2021, Kolektiv-MojPosao.ba, by choice of Mojposao.ba portal visitors
  • Top 3 Most Desirable Employers in the telecommunications and other information services in BiH for the year 2021, Kolektiv-MojPosao.ba, by choice of Mojposao.ba portal visitors
  • Thank You Note to the m:tel Company for contribution to strengthening media literacy of children in the Republic of Srpska, the Republic of Srpska Ministry of Traffic and Communications, 2021
  • Thank You Note to m:tel a.d. Banja Luka for donation of packages for socially vulnerable returnees in the Posavski Canton, “Posavina“ Serbian Citizens Association Odžak
  • „Kapetan Miša Anastasijević“ Charter for leader in the corporate social responsibility to Jelena Trivan, m:tel CEO, the Republic of Srpska and the Republic of Serbia Chambers of Commerce, 2021
  • Plaque for responsible taxpayer in the telecommunications and IT industry, “Challenges and Future of Business” Conference, Banja Luka 2021
  • Recognition for support in the realization of numerous actions to the Agency and other subjects in the traffic safetysystem, the Republic of Srpska Ministry of Traffic and Communications and the Republic of Srpska Agency for Traffic Safety, 2021
  • Plaque for contribution to development and affirmation of the School of Natural Sciences and Mathematics in Banja Luka, Banja Luka University School of Natural Sciences and Mathematics in Banja Luka, 2021
  • Special recognition for launching demanding technical capacities and information - communication technology services, the Republic of Srpska Chamber of CommerceSelection of the most succesful subjects in the Republic of Srpska economy“, 2020
  • Thank You Note, "Rada Vranješević" PI Home for Children and Youth Without Parental Care in Banja Luka, 2020
  • Recognition for support in the work and realization of numerous activities to the Agency and other subjects in the traffic safetysystem, the Republic of Srpska Ministry of Traffic and Communications and the Republic of Srpska Agency for Traffic Safety, 2020
  • The Golden Coat of Arms, the City of Banja Luka, for achieved extraordinary results and success in the sector of economy, demonstrated humanity, and contribution to the development of the city, 2019
  • Recognition for support in the work and realization of numerous actions to the Agency and other subjects in the traffic safety system, the Republic of Srpska Ministry of Traffic and Communications and the Republic of Srpska Agency for Traffic Safety, 2019
  • Recognition for Contribution to Corporate Social Responsibility Development 2018, the Republic of Srpska Chamber of Commerce, 2019
  • Recognition for contribution to traffic safety and the work of the Republic of Srpska Agency for Traffic Safety, the Republic of Srpska Ministry of Traffic and Communications and the Republic of Srpska Agency for Traffic Safety, 2018
  • Recognition for Contribution to Corporate Social Responsibility Development 2017,the Republic of Srpska Chamber of Commerce
  • Recognition for contribution to traffic safety improvement and the work of the Republic of Srpska Agency for Traffic Safety, the Republic of Srpska Ministry of Traffic and Communications and the Republic of Srpska Agency for Traffic Safety, 2017
  • Plaque of the Kajak kanu kluba „Vrbas m:tel“ for friendly support, 2017
  • Thank You Note for successful cooperation and contribution to development of the system for protection and rescue of people and material assets in Bosnia and Herzegovina – Federal HQ for Civil Protection, 2017
  • Plaque for responsible taxpayer in the telecommunications and IT industry, RS Government and Employers’ Union
  • Recognition for significant support to the Chamber and contribution to economic and social development - Chamber of Commerce Banja Luka, 2017
  • „Kapetan Miša Anastasijević“, Charter for Best Friend and Partner - Media Invent and Novi Sad University in cooperation with the Republic of Srpska Chamber of Commerce, 2016
  • Recognition to the Company with Highest Realized Profitin BiH u 2015 - "Poslovne novine" and "Privredna štampa" Sarajevo
  • Golden Medal to the Executive Unit Bijeljina for extraordinary contribution in development of telecommunication services, City of Bijeljina, 2016
  • „Kapetan Miša Anastasijević“ Recognition in the sustainable development leader category - Novi Sad University in cooperation with the Chamber of Commerce Banja Luka region, 2015
  • "Regional Business Partner 2016" Award - Mass Media International Beograd
  • Recognition for Contribution to Corporate Social Responsibility Development 2015, the Republic of Srpska Chamber of Commerce
  • Recognition for contribution to traffic safety improvement - the Republic of Srpska Traffic Safety Council
  • "Best Buy Award" in the Millennials 2015/2016 Research, for best ratio between quality and price of mobile telephony services in BiH, ICERTIAS - International Certification Association GmbH
  • Recognition for greatest company according to the net profit in 2014 - Privredna štampa d.o.o Sarajevo
  • Recognition for Contribution to Corporate Social Responsibility Development 2014, the Republic of Srpska Chamber of Commerce
  • "Hall of Fame" Award for extraordinary results in the implementation of business strategy according to the Balanced Scorecard (BSC)methodology - Palladium Group Inc, Boston 2014
  • Recognition "Golden Donor” for helping small enterprises affected by the floods 2014 " - AmCham BiH
  • "Najmenadžer i najkompanija 2014" jugoistočne i srednje Evrope Recognition (the best managers and companies of the Southeast and Central Europe) for extraordinary managerial results, company development, continual increase in turnover and profit, exceptional results in enhancing the mobile telephony market to the entire Bosnia and Herzegovina territory, and the services quality – leader in the industry - European Managers Association, Directorate for the Selection of Top Managers of the Southeast and Central Europe
  • Recognition "Businessman of the Year" in 2013 – Nezavisne novine
  • Recognition " Businessman of the Year Večernjak Seal" in 2013 - Večernji list
  • "Najmenadžer za 2013. godinu" u Bosni i Hercegovini Recognition (the best manager), for extraordinary managerial results, extremely successful management, operations and results of the company, extraordinary financial operations and continuous following and modernization of telecommunication services versatility and quality - European Managers Association, Directorate for the Selection of Top Managers of BiH, Southeast and Central Europe
  • Regional recognition for creative concept for promotion of the Mtel Company services, created by the Aquarius BanjalukaAgency - BalCannes Weekend Media Festival, Rovinj 2013
  • Recognition for Contribution to Corporate Social Responsibility Development 2013, the Republic of Srpska Chamber of Commerce
  • Recognition "Employer of the Year for Disabled People in RS in 2011" – Agency for Cooperation, Education, and Development (ACED), Coordination Board of the RS Invalids’ Associations and the RS Ministry of Labor, War Veterans and Disabled Persons’ Protection
  • Award for Contribution to Corporate Social Responsibility Development 2008, the Republic of Srpska Chamber of Commerce
  • Best Foreign Investment 2007 – BiH Foreign Investments Promotion Agency (FIPA)

Certificates